David Brownlee

David Brownlee

Executive Business Developement

David Brownlee is a high-skilled expert, who works in TERC main office of which is in 1. on the position of Executive Business Developement since 2012. David gained professional experience in more than 18 positions at different companies. David Brownlee went to the Chantilly University and was studying. Washington, DC is the city, where this expert was lastly known to be situated. David Brownlee's e-mail and phone are easily accessed through Connexy by request.
Name variants:
Daved Brownlee, Dayvid Brownlee, Dave Brownlee, Davey Brownlee, Davie Brownlee, Davy Brownlee

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Contact Information

Last Update
Jan 29, 2016
Location
Washington, DC
Company
TERC

Workplace

Executive Business Developement

Work History

Executive Business Developement

Washington DC
Develop and work with a Texas EB5 program. Work with Board of Directors and Investors and Key Partners on $400 million with multiple US EB 5 Programs. We are launching Call Centers, Medical ...
from Nov 2012

Sr. Manager for New Business and Retention Conventions, Hotels, Meetings, Call Center OPS

Washington, DC Area and Dominican Rep
Responsible for working closely with association, call centers and corporate companies and other groups to search venues, contract negotiation and provide meetings management consultation se...
from Jan 2012

Sr.Vice President at a US BPO Outsourcing and Inbound Operations Consultant

Domincan Rep
I work as a hired consultant to BPO's and DR owned operations. I have lived in the Dominican Rep for over 12 years and consult with Dominican Rep and US owned BPO's that are 200 to 900+ rati...
from Jan 2011

SVP Call Center Operations ,WorkForce Mgmt, Client Services Consultant for Near shore and Offshore

EL PASO , Texas and Dominican Rep
My 25+ years in the Customer Contact Center Industry has allowed me to partner and work with Call Centers in Santo Domingo, Dominican Rep as well as with OffShore and Nearshore Contact Cente...
from Dec 2010

Sr. Operations Manager/Regional WorkForce Manager

•Managed performance on all programs to meet and to exceed all client (Wireless) and company expectations Ensure Key Performance Indicators (KPI's) are achieved. Directly communicate with cl...
Nov 2009 — Dec 2010

AVP and Inbound Sr. Director Dominican Rep

Full responsibility for entire Inbound Call Handling facility for Retail and non Retail Clients and all internal departments. Ensure that communications, processes, and procedures flow in an...
Jan 2008 — Nov 2009

Lead LOB

Nov 2007 — 2008

VP of Inbound and Outbound Customer Care in Dominican Rep

Responsible for entire Operations of Call Center running 5 inbound and outbound sales programs with 130 to 235 FTE •Managed CSR and 10 Line Managers for both inbound and outbound that increa...
Apr 2006 — Jan 2008

WFM Director/Sr OPS Manager/WorkForce Manager

Apr 2006 — Jan 2008

Director Manila Phiip

Manila
Oct 2004 — Apr 2006

WFM Director/Sr OPS Manager/WorkForce Manager

State Side and Manila Plp
DIrector Manila Phiip. WFM
Oct 2004 — Apr 2006

WorkForce Mgmt and Sr. OPS Manager

•Lead 9 Managers as direct reports for coaching, hiring, HR for CSRs •Lead 23 Line Supervisor and all of Operations team included 1500 FTE •Reduced Absent rate by 5.3% every QTR with Team Aw...
Dec 2002 — Oct 2004

Lead 23 Line Supervisor

Miami, FL
Dec 2002 — Sep 2003

Work Force Manager/Resource Manager

Nov 2000 — Dec 2002

WorkForce Manager

T-MOBILE/VOICE STREAM, Nov 2000 to Dec 2002 Work Force Manager/Resource Manager Fort Lauderdale-FL •Managed the Resource Planning/Work Force function and including creation of associate sch...
Jan 2000 — Dec 2002

Consultant Vice President of BPO Outsourcing and Inbound Operations

2000 — Jan 2010

Various

AT&T DC METRO AREA, Washington-DC 1979-1998 Various Nion and Management Positions •Management of Customer Service Center & Operator Services unit. •Management of FTS 2000 Ordering...
Jun 1979 — May 1996

Various Mgmt and Non Mgmt Positions

Washington, DC
Jun 1979 — May 1996

Education

General Business

Occupations

Executive
Operations Manager
Director of Operations
Support Manager
Vice President
Counselor
Board Member
Manager
Director
Managers
Chief Executive
Advisor
Management Team Executive

Skills

Client Services
Consultancy Services
Workforce Management
Call Center
BPO
Outsourcing
Offshore
Inbound
ACD
Operations Management
Performance Improvement
Vendor Management
Process Improvement
Capacity Planning
Contact Centre
Service Delivery
Outbound
KPI
Telemarketing
Performance Management
P&L Management

FAQs about David Brownlee

What's the profession of David Brownlee?

This professional's job is Executive Business Developement

What jobs is David proficient at at?

David Brownlee is proficient at Executive and Operations Manager jobs.

Where is David Brownlee currently located?

David Brownlee is currently located in Washington, DC.

Where did David Brownlee work?

This person worked at TERC, HelmsBriscoe.

What education does David Brownlee have?

David studied at the Chantilly University.

What is the industry that David Brownlee is connected to?

David works in Outsourcing/Offshoring industry.

What are the skills of David Brownlee?

This person has the following skills: Client Services, Consultancy Services, Workforce Management, Call Center, BPO, Outsourcing, Offshore, Inbound, ACD, and Operations Management.
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