Curt Memmel

Director, Customer Service and Sales Analytics

For over 29 years Curt Memmel worked in different jobs. Recently, this person worked as a Director Customer Service in Century Furniture enhancing knowledge. This professional graduated from Lake Erie College in 1981 where this person got all the required skills and knowledge. You can find this person in Hickory, North Carolina, where he is located nowadays. Connexy has all the information you need to contact Curt Memmel, such as this person's number or email. Send the request to get more info.
Name variants:
Kurt Memmel, Curtis Memmel

Contact Information

Last Update
Jul 13, 2022
Email
cu**@la-z-boy.com, cm**@compascable.net
Location
Hickory, NC

Workplace

Century Furniture
Director Customer Service

Industry

Furniture

Work History

Director Customer Service

from Jan 2011

Director of IT

Supporting Broyhill, Henredon, Drexel Heritage, Hickory Chair, and Pearson Furniture along with Furniture Brands Help Desk.
May 2009 — Jan 2011

Director, Enterprise Application Services

Asked to lead the development and design of systems that drive operational excellence.
Jan 2009 — Apr 2009

Owner Independent Consultant

I worked hands on with management teams to identify and change how service, and processes could be improved by changing cultures, operations, and systems.
2008 — 2009

Exec Vice President, Operations

Recruited and provided leadership to the operational needs of a $200mm retail business supporting four distinct consumer channels and over twenty retail store locations. Accountable for th...
Apr 2006 — Apr 2008

Vice President, Customer & Consumer Services

Led the Operation to new standards through improved operations and systems introductions. Improved order to delivery cycle by 30%. Led the successful introduction of a new ERP system co...
2003 — 2006

Vice President, Customer Services

Successfully consolidated Customer Service organizations into one high involvement service center. Increased efficiency, and improved service. Saved $100K in overhead expense. Took on t...
2000 — 2002

Director, Customer Service Operations

Led the changes to improve operations, and logistics efficiencies as well as the overall level of service that was provided. Formed a high involvement team driven Customer Service organiza...
1994 — 2000

Manager, Business Requirements Planning

Liason between manufacturing, service, forecasting, and marketing to insure that customers requirements were being met in a cost effective, high service manner.
1993 — 1994

Manager, Customer Service & Sales Support

Redesigned and led an existing service and logistics organization; creating a high involvement workforce focused on service and efficiency. Significantly improved standards of service in su...
1992 — 1993

Manager, Business Systems Development

Recommended a new organizational structure for the improvement of Black & Decker service and logistics. Developed the implementation plans and took a lead establishing the roles of thes...
1991 — 1992

Operations and Communications Specialist

GE
Responsible for the planning and development of the operations needed to support a major international call center. Included was the systems and operations development for a major ERP syste...
1988 — 1991

Order Service Systems Specialist

GE
Developed a $32M groundbreaking system for service, shipping, billing, inventory management, and forecasting for a global manufacturing company. Part of a management team that designed and ...
1985 — 1988

Operations Specialist

GE
Accountable for a major service and distribution center including warehousing, service, inventory, transportation, facilities, benefits, planning, budgeting, and information systems.
1983 — 1985

GE Management Training

GE
Responsible for learning all aspects of business required to manage a major service and distribution center.
1981 — 1983

Education

1979 — 1981

Occupations

Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Consumer Goods Professional
Information Technology Director
Chairperson
Operations Manager
Commodities Clerk
Brokerage Clerk
IT Manager
Chief Executive

Skills

Team Building
Management
Leadership
Forecasting
Strategic Planning
Enterprise Software
Sales
Customer Service
Inventory Management
Sales Operations
Product Development
Retail
Logistics
Sap
Manufacturing
New Business Development
Process Improvement
Budgets
Merchandising
Erp
Supply Chain Management
Purchasing
Business Development
Marketing
Strategy
Project Management
P&L Management
Change Management
Cross Functional Team Leadership
Supply Chain
Account Management
Warehousing
Negotiation
Operations Management
Vendor Management
Business Process Improvement
Team Management
Employee Training
Lean Manufacturing
Pricing
Call Center
Call Centers
Continuous Improvement
Project Planning
Customer Satisfaction
Inventory Control
Enterprise Resource Planning
It Management
Executive Management
Logistics Management
About