Brent Jaye

Vice President, Amazonian Experience and Technology

Since 2010, Brent Jaye has been working in Amazon Web Services. Brent Jaye is a qualified Vice President/General Manager, Amazon Web Services Support with over 16 years of work experience. According to Brent's resume and work profile, this expert has worked at more than 11 companies with numerous backgrounds and got various skills. Brent attended school at the University of Central Florida from 1998 to 2000. Brent received the following certifications: Global Professional of Human Resources (Gphr), Global Professional In Human Resources, and License 01195395. Frisco, Texas is the place where Brent Jaye currently lives. You can contact with Brent by searching for phone or email or find full information by requesting access to this person's details.
Name variants:
Brenton Jaye

If it is your profile

Claim it

You may know Brent Jaye

Make recommendation

Contact Information

Last Update
Jul 5, 2022
Frisco, TX


Amazon Web Services
Vice President/General Manager, Amazon Web Services Support


Information Technology and Services

Work History

Vice President/General Manager, Amazon Web Services Support

Seattle, Wa
Lead a P&L and a critical Operations and Technical function (AWS Support) for one of’s fastest growing businesses supporting hundreds of thousands of customers in over 100 cou...
from 2010

Director of North American Customer Service

Greater Seattle Area
Led Customer Service for Business Week’s #1 Customer Service Champ collaborating enterprise wide to increase performance in this ranking by 22 places. The organization is staffed with 2500+...
2007 — 2010

Director of Customer Operations

Define vision and strategy to lead service excellence of Fortune 500 auto finance customer servicing department staffed with 700+ employees spanning four sites and five outsource locations, ...
2005 — 2007

Director of Operations Planning and Analysis

Selected for prestigious analyst career track that led to Director of Operations Planning and Analysis role servicing 2,000+ associates in four locations; directly supervised staff of 33 to ...
Apr 2002 — Dec 2005

Director of Contact Center Analytics

Managed and directed all functional aspects of department comprised of 5 managers and 10 staff; planned and executed operational productivity improvements, and key initiatives to drive servi...
Mar 2001 — Mar 2002

Manager of Operations Planning and Analysis

Spearheaded operations planning, technology and analysis with 28 staff, including 3 Managers, spanning two sites. Directed day-to-day operations comprised of 1800-member virtual call center;...
1999 — 2001

Senior Financial Analyst

Served as key contributor to Marketing and Sales operation spanning four continents; supervised multiple site team of 14 challenged to drive sales performance through best of class incentive...
1998 — 1999

Operations Analyst

1998 — 1998

Manager Staffing and Analysis

1997 — 1998

Collections Manager

1996 — 1997

Internal Audit

1994 — 1996


Vice President
Chief Executive Officer
IT Professional
Technical Support Specialist
Customer Service
Sales Specialist
Client Service Officer
Sales Support
Supporting Member
Chief Executive
Operations Manager
Corporate Executive
Systems Support Specialist
Support Specialists
Services Professional
Sales Representative
Team Member


Cloud Computing
Product Management
Vendor Management
Team Building
Program Management
Process Improvement
Enterprise Software
Business Intelligence
Operations Management
Agile Methodologies
Software Development
Six Sigma
Business Process Improvement
E Commerce
P&L Management
Change Management
Customer Satisfaction
Strategic Partnerships
Start Ups
Business Development
Customer Experience
Business Analysis
Project Planning
It Strategy
It Management
Business Process
Global Business Development
Amazon Web Services
Executive Management
Public Speaking
Human Resources
Lean Manufacturing
Toyota Production System
Leadership Development
Talent Management
Big Data
Deferred Compensation
Digital Transformation
International Expansion
Information Technology
Call Centers
Call Center
Cross Functional Team Leadership
Customer Advocacy
Global Operations
Global Strategy