Since 2010, Brent Jaye has been working in Amazon Web Services. Brent Jaye is a qualified Vice President/General Manager, Amazon Web Services Support with over 16 years of work experience. According to Brent's resume and work profile, this expert has worked at more than 11 companies with numerous backgrounds and got various skills. Brent attended school at the University of Central Florida from 1998 to 2000. Brent received the following certifications: Global Professional of Human Resources (Gphr), Global Professional In Human Resources, and License 01195395. Frisco, Texas is the place where Brent Jaye currently lives. You can contact with Brent by searching for phone or email or find full information by requesting access to this person's details.
Name variants:
Brenton Jaye
Contact Information
Workplace
Vice President/General Manager, Amazon Web Services Support
Industry
Information Technology and Services
Colleagues
Work History
Vice President/General Manager, Amazon Web Services Support
Seattle, Wa
Lead a P&L and a critical Operations and Technical function (AWS Support) for one of Amazon.com’s fastest growing businesses supporting hundreds of thousands of customers in over 100 cou...
from 2010
Director of North American Customer Service
Greater Seattle Area
Led Customer Service for Business Week’s #1 Customer Service Champ collaborating enterprise wide to increase performance in this ranking by 22 places. The organization is staffed with 2500+...
2007 — 2010
Director of Customer Operations
Define vision and strategy to lead service excellence of Fortune 500 auto finance customer servicing department staffed with 700+ employees spanning four sites and five outsource locations, ...
2005 — 2007
Director of Operations Planning and Analysis
Selected for prestigious analyst career track that led to Director of Operations Planning and Analysis role servicing 2,000+ associates in four locations; directly supervised staff of 33 to ...
Apr 2002 — Dec 2005
Director of Contact Center Analytics
Managed and directed all functional aspects of department comprised of 5 managers and 10 staff; planned and executed operational productivity improvements, and key initiatives to drive servi...
Mar 2001 — Mar 2002
Manager of Operations Planning and Analysis
Spearheaded operations planning, technology and analysis with 28 staff, including 3 Managers, spanning two sites. Directed day-to-day operations comprised of 1800-member virtual call center;...
1999 — 2001
Senior Financial Analyst
Served as key contributor to Marketing and Sales operation spanning four continents; supervised multiple site team of 14 challenged to drive sales performance through best of class incentive...
1998 — 1999
Education
1998 — 2000
Occupations
Executive
Vice President
Manager
Chief Executive Officer
IT Professional
Technical Support Specialist
Engineer
Customer Service
Sales Specialist
Client Service Officer
Director
Sales Support
Supporting Member
Chief Executive
Operations Manager
Corporate Executive
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Support Specialists
Services Professional
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Skills
Strategy
Leadership
Cloud Computing
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Crm
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Team Building
Outsourcing
Program Management
Process Improvement
Enterprise Software
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Business Intelligence
Analysis
Operations Management
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Change Management
Customer Satisfaction
Strategic Partnerships
Start Ups
Business Development
Customer Experience
Business Analysis
Budgets
Project Planning
It Strategy
It Management
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Global Business Development
Amazon Web Services
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Lean Manufacturing
Toyota Production System
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Big Data
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Digital Transformation
International Expansion
Information Technology
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Call Center
Cross Functional Team Leadership
Customer Advocacy
Global Operations
Global Strategy