Alanna Marshall is a skilled expert, working in Getronics on the position of Service Desk Manager since 2015. Alanna gained professional experience in more than seven positions at different companies. Alanna Marshall went to the Philadelphia University and received education there from 1997 to 1998. This expert has these professional qualifications: Hdi Support Center Analyst, Hdi Support Center Manager, and Preventing Workplace Harassment. Reading, Pennsylvania is the area, where the professional was known to settle. This professional's contacts can be accessed through this website by request.
Name variants:
Alana Marshall
Contact Information
Last Update
Jul 14, 2022
Email
al**@pomeroy.com, ma**@yahoo.com, al**@xo.com
Location
Reading, PA
Company
Workplace
Colleagues
Work History
Process Analyst
1020 Petersburg Rd, Hebron, KY 41048
Pomeroy provides high quality IT infrastructure services from its locations throughout the United States, Canada, Latin America and Western Europe. Pomeroy's portfolio of infrastructure mana...
from Jan 2013
Process Analyst
13865 Sunrise Valley Dr, Herndon, VA 20171
Responsible for the process development and analysis, training development and delivery of on-the-job training to for Network Services Order Entry. Responsible for the analysis of new and ex...
Sep 2010 — Dec 2011
Service Delivery Team Lead
13865 Sunrise Valley Dr, Herndon, VA 20171
Assist Coordinators with daily task functions, handles escalations, and manages work loads assigned by manager. Interfaces with internal and external customers and provides timely order stat...
Apr 2007 — Sep 2010
Service Delivery Coordinator
13865 Sunrise Valley Dr, Herndon, VA 20171
Serve as central point of contact for coordinating orders through the installation process and serve as a point of contact for external customers and various internal departments. Provide En...
Jul 2004 — Aug 2007
Lead Customer Care Representative
13865 Sunrise Valley Dr, Herndon, VA 20171
Assist the supervisor of a team of 7-12 Care Representatives. Manage call volumes and service levels for the customer care call center. Train and answer questions for inbound service represe...
Nov 2003 — Jul 2004
Customer Care Representative
13865 Sunrise Valley Dr, Herndon, VA 20171
Provide exceptional "world class" customer service. Place customer orders according to company guidelines. Assist customers with billing and service related issues. Exceed objectives and goa...
May 2003 — Nov 2003
Education
1997 — 1998
1994 — 1996
Occupations
Process Analyst
Executive
Manager
Leader
Analysts
Operations Manager
Managers
Skills
Telecommunications
Business Process
Sales Process
Voip
Team Leadership
Mpls
Ethernet
Training
Management
Telephony
Program Management
Software Documentation
Service Delivery
Call Centers
Technical Support
Unified Communications
Vendor Management
Managed Services
Data Center
Contact Centers